Water where it shouldn't be?
Call us right now.
A burst line can put thousands of dollars of damage into a house in under an hour. Shut the water off, then call — we take emergency calls nights and weekends, and you'll reach Boerne, not a call center.
Four things to do right now
These four steps cost you nothing and can save you a floor. Do them while the phone is ringing.
Shut the water off
One fixture leaking? Turn the small valve under or behind it. Anything bigger — or you can't tell — close the main shutoff for the whole house.
Kill power or gas to the heater
If the water heater is the problem, switch off its breaker — or set a gas unit's control to pilot — before you drain anything.
Open the lowest faucet
With the supply off, opening a low faucet or the outside hose bib pulls the pressure and standing water down and away from the damage.
Call us and describe it
Tell us what you see, hear and smell. Half of what we need to bring on the truck gets decided on that phone call.
If you smell gas, don't call us first.
Leave the house, take everyone with you, and call your gas utility's emergency line or 911 from outside. Don't flip switches, don't light anything, and don't use the phone indoors. Call us once the gas side is safe — we'll pick it up from there.
If sewage is coming up indoors, stop using water.
Every flush, every load of laundry and every shower adds to what has nowhere to go. Stop running water throughout the house, keep people and pets out of the affected rooms, and call us — that pattern usually means the main line, not the fixture you're standing in front of.
What actually counts as an emergency
Some things genuinely can't wait until business hours. Some can, and you'll pay less if they do. We'd rather tell you which is which than sell you an after-hours visit you didn't need.
A burst or actively leaking pipe
Water running inside a wall, ceiling or slab is a damage clock, not a plumbing problem. Shut the main and call.
Sewage backing up into the house
Multiple fixtures gurgling or overflowing at once points at the main line. It's a health issue as much as a plumbing one.
A water heater dumping its tank
Forty to eighty gallons on a floor, plus whatever keeps feeding it. Kill the power or gas, close the cold inlet, then call.
Frozen or freeze-split lines
A hard freeze is a Hill Country certainty a few nights a year. A line that split while frozen will announce itself the moment it thaws.
No water at all in the house
A dead main, a failed pressure regulator or a break out at the meter. You can't wait it out, and it's usually quick to find.
Honestly? These can usually wait
A single slow drain, one dripping faucet, a running toilet you can shut off at the valve, or a water heater that's simply cooler than usual. Book it for business hours and keep the money.
Not an emergency? Book a normal visit instead.
Anything that can safely wait until business hours costs you less booked as a regular call. Pick a time online and skip the after-hours rate.
What happens after you dial
An emergency call shouldn't come with a mystery. Here's exactly how it goes — including the part about money, which most companies leave out until the invoice.
We'll tell you on the phone whether this is something you can safely hold until morning. If it is, we'll say so, and we'll book you first thing instead of charging you after-hours rates for a problem that could wait.
Don't wait it out.
If water is moving and you can't stop it, call now — the conversation is free.
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Step one
You reach a Pulliam
Not an answering service reading a script off a screen three states away. You describe the problem to someone in Boerne who knows the crew, the area and your options.
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Step two
We triage it with you
What to shut off, what to move out of the way, and an honest read on whether this is a now problem or a morning problem.
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Step three
We tell you when we'll be there
A real window, and a call if anything about it changes. Nobody sits by a window all night wondering.
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Step four
You approve the price before we work
Even at 11pm. Emergency means we come out fast — it doesn't mean you hand over a blank check.
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Step five
We stop the damage, then fix the cause
Stabilise first so the house stops taking on water, then repair properly — and tell you if anything else is about to go.
Hill Country winter
The freeze calls are the ones we can help you avoid
We get a handful of hard freezes every winter around Boerne — exactly the kind that catch unprotected pipes off guard. Almost every freeze emergency we run out on was preventable with an hour of work in daylight.
- Disconnect hoses from every outside spigot before the first freeze, and cover the bibs.
- Insulate exposed lines in the attic, garage, crawlspace and along exterior walls.
- Know where your main shutoff is now — not at 2am in the dark with a flashlight in your teeth.
- Open cabinet doors under sinks on exterior walls so household heat reaches the pipes.
- If a faucet won't run after a freeze, don't force it — call before the thaw finds the split.
What people worry about at 11pm
"Am I about to get gouged?"
You approve the price before we start — the hour on the clock doesn't change that.
"Is this even worth calling about?"
Ask us. If it can wait until morning we'll tell you, and book you first thing.
"Who's coming to my house at night?"
A Pulliam tech in a lettered Pulliam truck — often Glen or Chris themselves. Never a stranger from a dispatch pool.
"Are they actually licensed?"
Texas Master Plumber License M-38925 — verifiable, not just a claim on a website.
Every one of those holds at 11pm too.
Emergencies get a phone call. Everything else can be booked online in about a minute — free estimate, price approved before we start.
Emergency questions
Water still running?
Stop reading and call. We'll talk you through the shutoff on the phone.
Yes. Standard business hours are Monday to Friday, 8am–5pm, and we take emergency calls on nights and weekends.
Pulliam Plumbing Services offers emergency plumbing services for burst pipes, malfunctioning water heaters, and other plumbing emergencies.
On most homes around Boerne and Fair Oaks Ranch it's either at the meter box near the street or on the side of the house where the supply enters, often near the hose bib. Find it before you need it — and if you can't, ask us to point it out and show you how it works while we're there on any other job.
Shut the water off, kill power or gas to the heater if that's the source, and move what you can out of the water. Beyond that, leave it — taking a fitting apart under pressure or forcing a frozen valve usually turns a repair into a bigger repair.
Pulliam Plumbing Services proudly serves Boerne and Fair Oaks Ranch, TX, and the surrounding Texas Hill Country. See the full service area →
Yes. You see the price and your options before we begin, at any hour. Emergency response means we come out fast — it does not mean an open-ended bill.
Yes, contact Pulliam Plumbing Services and receive your free estimate.
More about Pulliam Plumbing
Still watching water run?
Call (210) 857-8583. We'll talk you through the shutoff while we head your way.
Boerne & Fair Oaks Ranch, TX · Licensed Master Plumber M-38925